These Terms and Conditions set out the basis on which Man With Van Mayfair provides domestic and commercial moving, transport, delivery, and related support services in the UK. By making a booking, the customer confirms that they have read, understood, and agreed to these terms. These terms are designed to create a clear service framework covering the booking process, payments, cancellations, liability, waste handling, and the law that applies to the agreement. They should be read carefully before any service is confirmed.

The words “we”, “us”, and “our” refer to Man With Van Mayfair. The words “you” and “your” refer to the customer, client, or person making the booking on behalf of another party. These terms apply to all services supplied by our man and van service, including removals, item collection, furniture transport, light freight work, and associated labour where agreed in writing or by confirmed quotation.

Any reference to a booking, quotation, or estimate is not a guarantee of availability until we have confirmed the order. A booking may be accepted by email, telephone, online form, message, or other written communication. We may refuse or decline a booking at our discretion where the job is unsuitable, unsafe, unlawful, incorrectly described, or where the requested service falls outside the scope of our man with van in Mayfair operations.

To secure a booking, you must provide accurate details including the collection and delivery addresses, access conditions, the type and quantity of items, preferred date and time, and any special handling requirements. If the service involves stairs, long carries, parking restrictions, lift access, heavy items, fragile goods, or assembly/disassembly, these details must be disclosed before the booking is confirmed. We rely on the information you give us when pricing and allocating resources.

Once a quotation has been issued, it remains valid only for the period stated in the quote or, if no period is stated, for a reasonable time. A quote may be revised if the customer changes the job details, if the scope of work increases, or if access conditions differ from what was originally described. The final price for a Mayfair man with van service may also be adjusted where extra labour, waiting time, additional mileage, or unforeseen handling needs arise.

A booking is considered confirmed when we accept the order and, where applicable, receive any required deposit or advance payment. Confirmation may be conditional on the customer accepting the agreed vehicle size, staffing level, time window, and service limitations. If the customer requests a specific vehicle or team member, we will try to accommodate this request, but it cannot be guaranteed unless expressly confirmed in writing. We may change the assigned vehicle or crew if operational circumstances require it.

Payment terms will be stated on the quotation or invoice. Unless otherwise agreed, payment is due in full on completion of the service and before goods are released, where appropriate. We may require a deposit, part payment, or full prepayment for certain jobs, including large moves, weekend bookings, waiting-day reservations, or work involving third-party coordination. Accepted payment methods may include bank transfer, debit card, credit card, or cash, subject to prior agreement.

If payment is made by card, the customer authorises us to process the relevant amount through the chosen payment method. Any bank or card charges, currency conversion fees, or payment processing issues are the responsibility of the customer unless otherwise agreed. Where an invoice is issued, it must be paid by the due date shown. Late payment may result in additional administrative charges, debt recovery action, and interest to the extent permitted by law under the man with van Mayfair service contract.

We reserve the right to suspend or cancel work if payment is not made when due, if card authorisation fails, or if a customer becomes insolvent or appears unable to settle the account. Title to any goods transported does not pass to us at any time, but we may retain a lawful lien over goods in our possession where permitted by law and where necessary to secure unpaid charges. Prices quoted are based on the information supplied and may exclude congestion, parking, waiting, or toll-related costs unless expressly stated.

Cancellations must be made as soon as possible. If you cancel a booking, we may charge a cancellation fee depending on how much notice is provided and what costs we have already incurred. This may include labour planning, vehicle reservation, admin time, and third-party charges. If you cancel at short notice, fail to provide access, or are not present at the agreed time where your presence is required, the full or partial fee may still be payable as a genuine pre-estimate of loss or as otherwise allowed by law.

If we have to cancel a booking due to vehicle breakdown, illness, severe weather, unsafe conditions, or circumstances outside our control, we will seek to offer an alternative time or date where reasonably possible. We are not responsible for indirect losses arising from cancellation, including missed appointments, lost business, hotel charges, or consequential disruption. However, nothing in these terms excludes liability where such exclusion would be unlawful.

Where the service is delayed, we will use reasonable efforts to keep you informed. Delays caused by traffic, road closures, weather, customer-related access problems, loading difficulties, or earlier jobs running over may affect the arrival time. A quoted time window is an estimate unless we have expressly agreed a fixed time. Man and van Mayfair services often involve multiple moving parts, and timing may need to be adjusted accordingly.

Our liability is limited to losses directly caused by our negligence, breach of contract, or failure to use reasonable care and skill. We will take appropriate steps to protect your items while they are in our possession, but you remain responsible for ensuring that goods are adequately packed, labelled, and suitable for transport unless packing has been expressly included in the service. Fragile, valuable, antique, electronic, or irreplaceable items should be declared in advance and, where necessary, insured separately.

We are not liable for damage caused by pre-existing weakness, poor packaging, hidden defects, ordinary wear and tear, or items that are inherently unstable or poorly assembled. We are also not responsible for damage arising from items that are carried at your request against our advice, or from goods that were not disclosed as requiring special care. Where we handle dismantling, assembly, or placement, the customer accepts that minor marks or cosmetic impacts may occur in the normal course of work.

The customer is responsible for obtaining any necessary permissions, building access approvals, lift reservations, parking arrangements, permits, and any other authorisations required for the job. We are not liable for delays, penalties, clamping, fines, access refusals, or storage charges resulting from the customer’s failure to secure these arrangements. If we are unable to complete the service because access is denied or unsafe, additional charges may apply for waiting, return visits, or aborted work.

Insurance, where applicable, only covers the items and risks specified in our policy and any conditions attached to it. The customer should check whether their own home, contents, business, or specialist insurance provides appropriate cover for the goods being moved. Any claim against us must be made promptly and supported by evidence such as photographs, item descriptions, and proof of value. We may inspect the items or arrange inspection before accepting any claim.

Claims for loss or damage must be notified within a reasonable period after delivery, or as soon as reasonably possible after the issue is discovered. We may reject claims that are submitted late, lack evidence, or arise from circumstances outside our control. Our total liability for a single booking shall, unless otherwise required by law, be limited to the amount paid for the specific service in question or the level of cover stated in our policy, whichever is lower. Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot legally be excluded.

Customers must ensure that all items handed to us are lawful to transport. We do not carry items that are illegal, stolen, hazardous, explosive, biohazardous, or otherwise restricted without prior written agreement and any required licensing. This includes, but is not limited to, controlled substances, firearms, dangerous chemicals, live animals, and items whose transport would breach applicable regulations. If such items are concealed within a load, we may terminate the job immediately and report the matter to the relevant authorities where appropriate.

Where a booking includes the removal of unwanted items, packaging, or general waste, the customer must clearly state what is to be taken away. We will only remove waste that we have agreed to handle and that can lawfully be transported, sorted, and disposed of under applicable UK waste regulations. The customer remains responsible for ensuring that any waste presented for collection is accurately described and does not contain prohibited materials unless we have expressly agreed otherwise in writing.

Waste transfer documentation, receipts, and disposal records may be produced where required. By instructing us to remove waste, you confirm that you have the legal right to dispose of it and that the items are not fly-tipped, contaminated, or subject to special handling rules unless previously disclosed. If waste contains electrical items, batteries, paints, solvents, sharp objects, confidential documents, mattresses, construction debris, or other regulated materials, this must be made clear before collection so that proper arrangements can be made.

We may refuse to collect or dispose of any waste that breaches environmental rules, presents a health and safety risk, or would cause us to act unlawfully. The customer may be charged additional fees if waste is misdescribed, sorted incorrectly, contaminated, over volume limits, or requires separate treatment. You agree to indemnify us against losses, fines, or expenses arising from your failure to disclose the true nature of the waste or from supplying misleading information about its origin or contents.

All customers must ensure that the site is safe and suitable for the work to be carried out. This includes providing clear pathways, adequate lighting, secure flooring, and reasonable access to the items being moved. We may refuse to carry out work if, in our opinion, there is a risk to health, safety, property, or compliance. If hazardous conditions exist, we may pause or terminate the service until the issue is resolved. Any resulting delays or extra costs may be charged to the customer.

We are not responsible for delays or failures caused by events beyond our reasonable control, including severe weather, road incidents, strikes, power failures, pandemics, acts of government, or disruptions to transport networks. Where such events occur, we will take reasonable steps to minimise their impact, but we will not be liable for losses that could not have been avoided through reasonable care. If performance is prevented for an extended period, either party may be entitled to end the affected booking without liability, subject to any work already completed.

These terms may be updated from time to time. The version that applies is the version in force at the time of booking unless a later version is expressly agreed by both parties. If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force. Any failure by us to enforce a provision does not amount to a waiver of our rights.

The agreement between the customer and Man With Van Mayfair is governed by the laws of England and Wales. Any dispute, claim, or matter arising out of or in connection with these terms, the booking, or the services supplied will be subject to the exclusive jurisdiction of the courts of England and Wales, unless mandatory law provides otherwise. This applies whether the matter concerns price, service quality, liability, cancellation, or waste handling.

By proceeding with a booking, you confirm that you are authorised to enter into this agreement, that the information you provide is accurate and complete, and that you accept these terms as the basis of the service. If you are booking on behalf of another person or business, you warrant that you have authority to do so and that the named customer will be bound by these terms. Man with van in Mayfair services are provided on this contractual basis only and no other terms shall apply unless agreed in writing.

These service terms aim to provide a fair and transparent framework for both parties. The customer benefits from clear rules on pricing, booking, responsibility, and disposal, while we can deliver the job safely and efficiently. If a specific arrangement is agreed in writing and conflicts with these terms, the written arrangement will take priority only to the extent of that conflict. All other provisions remain in effect. Mayfair man and van bookings are accepted on this understanding.