Man with Van Mayfair Terms and Conditions

These Terms and Conditions set out the basis on which Man with Van Mayfair provides removal, transport, and related services. By booking or using our services you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings given below.

Client means the person, firm, or company requesting or using our services.

We, Us, Our means Man with Van Mayfair and any contractors engaged by us to perform the services.

Services means any removal, transport, loading, unloading, packing, or related services we agree to provide.

Goods means the items that you request us to move, transport, pack, or otherwise handle.

Booking means a confirmed arrangement for us to provide services at a specified date, time, and location.

2. Scope of Services

We provide man and van removal and transport services, including loading and unloading of household and commercial goods, subject to these Terms and Conditions.

Our services are available for local and regional moves. Specific service areas may be updated from time to time and are subject to vehicle and staff availability.

We reserve the right to refuse or discontinue services where we reasonably believe that providing the service would be unsafe, unlawful, or impractical, including where access is restricted, the property is unsafe, or the goods present a risk to health and safety.

3. Booking Process

All services must be booked in advance. You may request a quote by providing accurate details of the addresses, access, size and quantity of goods, any special items, and your preferred date and time.

A booking is only confirmed when we have accepted your request and you have agreed to these Terms and Conditions. We may confirm bookings verbally or in writing.

You are responsible for ensuring that all information you provide is accurate and complete. If information is incorrect or incomplete, we may adjust the price, change the service, or cancel the booking.

Any estimated time for arrival or completion is given in good faith but is not guaranteed. External factors such as traffic, weather, or access issues may affect timings.

4. Estimates and Quotations

Any quotation we provide is based on the information you supply at the time of enquiry. Quotations are normally given as a fixed price or hourly rate, depending on the nature of the job.

We reserve the right to amend a quotation or apply additional charges where:

1. The services or circumstances differ from those originally described.

2. There are delays not caused by us, such as waiting for keys, access issues, or your late arrival.

3. Access is restricted, requiring additional equipment, extra staff, or longer loading times.

4. Additional goods are included beyond those stated at the time of booking, or special handling is required for heavy, fragile, or valuable items.

We will notify you of any change to the quotation as soon as reasonably practicable.

5. Payments

Unless otherwise agreed in advance, payment is due on completion of the services on the day of the move. We may, at our discretion, request a deposit or full prepayment to secure a booking.

We accept the forms of payment that we notify you of at the time of booking. All prices are stated in pounds sterling unless otherwise specified.

Where payment is not made on time, we reserve the right to charge interest on any overdue amounts and to withhold further services until full payment has been received.

For hourly rate bookings, charges begin at the agreed arrival time or, if you are not ready, from the time our team arrives at the pickup location. Waiting time may be chargeable.

6. Cancellations and Changes

You may cancel or amend your booking subject to the following conditions.

If you cancel more than 48 hours before the scheduled start time, any deposit paid may be refunded or transferred to another booking at our discretion.

If you cancel 24 to 48 hours before the scheduled start time, we may retain part or all of your deposit or charge a cancellation fee to cover our costs and loss of business.

If you cancel less than 24 hours before the scheduled start time, we reserve the right to charge up to the full estimated cost of the booking.

If you request changes to the date, time, or scope of the services, we will try to accommodate these changes but cannot guarantee availability. Changes may result in a revised quotation or additional charges.

We may cancel or postpone a booking due to circumstances beyond our reasonable control, such as severe weather, vehicle breakdown, illness, accidents, or other events affecting our ability to perform the services. In such cases we will offer to reschedule where possible, and our liability will be limited to the return of any deposit or prepayment you have made for services not provided.

7. Your Responsibilities

You are responsible for:

1. Ensuring that you or an authorised adult representative is present throughout the collection and delivery and is available to direct our staff.

2. Ensuring that all goods are safely packed, secured, and ready for loading, unless packing services have been agreed as part of the booking.

3. Disconnecting, defrosting, and preparing appliances before removal.

4. Ensuring that the property and approach roads, driveways, and entrances provide adequate access for our vehicle and staff.

5. Obtaining and paying for any parking permissions, permits, or dispensations required at both collection and delivery addresses.

6. Complying with all relevant laws and regulations, including those relating to hazardous materials and waste.

If we suffer loss, damage, or incur additional charges because you have not met these responsibilities, we may apply extra charges to cover the resulting costs.

8. Items We Do Not Carry

We do not carry, and you must not submit for removal or transport, any of the following items:

1. Illegal goods or substances.

2. Hazardous, flammable, explosive, or corrosive materials.

3. Cash, jewellery, watches, precious metals, valuable collections, or similar high value items.

4. Livestock, pets, or other animals.

5. Perishable or refrigerated goods.

6. Waste, including commercial, construction, or household waste, except where expressly agreed in advance and compliant with waste regulations.

If such items are transported without our knowledge, we accept no liability for loss or damage to them, and you may be liable for any resulting damage, loss, or legal consequences incurred by us.

9. Waste Regulations and Disposal

We comply with applicable waste and environmental regulations. We are not a general waste disposal service and will not remove waste or rubbish unless this has been separately agreed and is lawful under current regulations.

You must not ask us to dispose of items in a manner that would breach waste or environmental laws. Where we agree to remove items for disposal or recycling, you confirm that you have the right to dispose of those items.

Any waste or unwanted items requiring disposal may be subject to additional charges based on the type and quantity of material, disposal fees, and any regulatory requirements.

If we reasonably believe that items you ask us to take away constitute controlled or prohibited waste, we may refuse to remove them or may require proof of lawful disposal arrangements.

10. Our Liability for Loss or Damage

We will exercise reasonable care and skill in handling and transporting your goods. Our liability is subject to the limitations set out in this section.

We will only be liable for loss of or damage to goods caused by our negligence or breach of contract. We are not liable for any loss or damage arising from circumstances beyond our reasonable control, including but not limited to accidents, weather conditions, acts of third parties, or inherent defects in the goods.

Our liability for loss or damage to goods, whether arising in contract, tort, or otherwise, is limited to a reasonable cost of repair or replacement, subject to a cap which will not exceed the value of the goods affected or the total price you have paid for the services, whichever is lower.

We are not liable for:

1. Loss or damage to particularly fragile items not packed by us, such as glass, china, artwork, or electronics.

2. Loss of data or software.

3. Indirect or consequential loss, including loss of profit, loss of opportunity, or loss of enjoyment.

4. Normal wear and tear, minor marks, or scuffs that may occur despite reasonable care.

Any claim for loss or damage must be notified to us in writing as soon as reasonably practicable and in any event within seven days of completion of the services, giving full details of the claim. We may inspect the goods and the location before any repairs or replacements are undertaken.

11. Exclusions and Client Liability

You will be responsible for and agree to indemnify us against any loss, damage, cost, or claim arising from:

1. Your failure to comply with these Terms and Conditions.

2. Your breach of any law or regulation relating to the goods or the premises.

3. The presence of hazardous, illegal, or prohibited items among the goods.

4. Inaccurate, incomplete, or misleading information provided at the time of booking or prior to the services being carried out.

This indemnity will apply except to the extent that any such loss or damage is caused by our negligence or breach of contract.

12. Insurance

We maintain appropriate vehicle and liability insurance for the services we provide. Our insurance cover is subject to the terms, conditions, and exclusions of the relevant policies.

You are strongly advised to arrange your own insurance cover for your goods during removal and transit, particularly for items of high value, fragile items, or goods which are not ordinarily covered under standard removal policies.

13. Access, Parking, and Property Protection

You are responsible for ensuring safe and adequate access to and from the premises at both collection and delivery addresses. This includes stairways, lifts, corridors, and external access routes.

You must arrange any necessary parking permissions or permits. Any parking fines or penalties incurred due to incorrect or insufficient permissions may be charged to you.

We will take reasonable care to avoid damage to property and fixtures. However, we are not liable for pre-existing damage or wear and tear, nor for damage that could not reasonably be avoided due to the nature or size of the goods and access routes.

14. Delays and Waiting Time

While we aim to adhere to agreed times, delays can occur for reasons beyond our control. We are not liable for losses arising from delays caused by traffic, weather, accidents, road closures, or other external factors.

If delays or waiting time arise due to your actions or inactions, such as unprepared goods, access not being available, or waiting for keys, we may charge for the additional time at our standard hourly rate.

15. Complaints and Dispute Resolution

If you are dissatisfied with any aspect of our services, you should raise the issue with our driver or team leader on the day so that we have an opportunity to address the matter immediately where possible.

If the issue is not resolved, you should submit a written complaint to us as soon as reasonably practicable, setting out full details of your concerns. We will review your complaint and respond within a reasonable period.

We will seek to resolve disputes amicably. If a dispute cannot be resolved through our internal process, both parties may consider mediation or other forms of alternative dispute resolution before commencing legal proceedings.

16. Data Protection and Privacy

We will collect and use your personal information only for the purposes of providing our services, managing your booking, processing payments, and handling any queries or complaints.

We will take reasonable steps to protect your personal data and will not sell or share your information with third parties except where necessary to provide our services, comply with the law, or enforce our rights.

17. Changes to These Terms

We may update these Terms and Conditions from time to time. Any changes will apply to new bookings made after the updated terms are published or otherwise notified to you. The terms applicable to your booking will be those in force at the time your booking is confirmed.

18. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services, shall be governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the services provided.

By confirming a booking or using our services, you acknowledge that you have read, understood, and agree to these Terms and Conditions.